Refund Policy

Last updated: January 2026

This Refund Policy explains how cancellations and lead credit work for our software subscriptions and lead generation services.

Software subscriptions

Subscriptions can be cancelled at any time before your next billing date, and no further charges will apply after cancellation. Payments already made for a billing period are non-refundable. You retain access to the software until the end of the period you have paid for.

Lead generation

Payment for lead generation is prepaid lead credit. A lead credit is deducted one lead at a time, only when a qualifying lead meeting your approved criteria is delivered to you.

Non-qualifying, invalid, fake or duplicate leads are replaced at no cost. A lead qualifies for replacement if it fails your approved criteria, has an invalid number, is fake, or duplicates a lead supplied to you in the last 90 days.

To request a replacement, email us within 72 hours of delivery with the lead's name and the reason it does not qualify. We respond within 3 business days. If the request is valid, we restore the lead credit and replace the lead at no cost.

Prepaid credit is not redeemable for cash because a client changes their mind, pauses a campaign, or because a lead does not convert into a sale or settlement. Unused credit stays on your account and remains available for future qualifying leads.

Consumer rights

Nothing in this policy limits any right or remedy you may have under applicable consumer law that cannot be excluded.

Contact us

Lead Estate, LLC, a Delaware Limited Liability Company

1111B S Governors Ave STE 3835, Dover, DE 19904, United States

Email: Contact@vicolize.com

Phone: +1 213-238-5082