Refund Policy
Last updated: January 2026
Software subscriptions
Subscriptions can be cancelled at any time before your next billing date, and no further charges will apply after cancellation. Payments already made for a billing period are non-refundable. You retain access to the software until the end of the period you have paid for.
Lead generation
Payment for lead generation is prepaid lead credit. A lead credit is deducted one lead at a time, only when a qualifying lead meeting your approved criteria is delivered to you.
Non-qualifying, invalid, fake or duplicate leads are replaced at no cost. A lead qualifies for replacement if it fails your approved criteria, has an invalid number, is fake, or duplicates a lead supplied to you in the last 90 days.
To request a replacement, email us within 72 hours of delivery with the lead's name and the reason it does not qualify. We respond within 3 business days. If the request is valid, we restore the lead credit and replace the lead at no cost.
Prepaid credit is not redeemable for cash because a client changes their mind, pauses a campaign, or because a lead does not convert into a sale or settlement. Unused credit stays on your account and remains available for future qualifying leads.
Consumer rights
Nothing in this policy limits any right or remedy you may have under applicable consumer law that cannot be excluded.
Contact us
Lead Estate, LLC, a Delaware Limited Liability Company
1111B S Governors Ave STE 3835, Dover, DE 19904, United States
Email: Contact@vicolize.com
Phone: +1 213-238-5082
